Is it difficult for your company to handle all customer inquiries? Is this affecting your business?
Don’t let a lack of in-house resources affect your customer satisfaction. You can outsource customer service to call centers and let them handle your customers’ needs.
However, before outsourcing your customer service, ensure that the agency you hire is trustworthy enough to handle your customers. We reviewed a few of the leading call center companies and selected the best options to help you choose the right one. Continue reading to learn more about India’s best customer satisfaction call center solutions.
1. Exotel
Call center telephony solutions provided by Exotel call centers
Exotel is one of the largest cloud call center solutions providers in India. Exotel Techcom Pvt Ltd, based in Bangalore, develops Exotel call center software.
Cloud telephony from Exotel eliminates the need for hardware and maintenance. Exotel is a business phone system with features like Smart IVR for your company. The cloud telephony device can be used to set up an efficient call routing/management/recording system in 5 minutes.
2. Aavaz India’s Leading Call Center Solution
Make your phone calls matter.
In India, Aavaz is a market leader in on-premise call center solutions. Call center solutions and services are provided by Aavaz. This means you’ll be able to meet your calling and other customer touchpoints while upgrading paths to meet your future business needs.
Avaaz’s strength is its adaptability, from an on-premise solution to a completely distributed workforce, from a single agent to 1000 calls per hour. There is an Aavaz waiting for you.
Smart, tracked outbound campaigns from Aavaz for Marketing, Sales, Surveys, Collections, Polls, and more will provide you with the metrics you need to ensure results. Thanks to Aavaz’s customizable IVRs, queues, and queue monitoring, customers can reach you like never before. To ensure that no one goes unnoticed, you can track every incoming call and follow up with built-in tickets.
3. Genesys PureCloud
Genesys call center training solution
PureCloud by Genesys is a cloud contact call center software solution in India. It assists the user in managing multichannel customer interactions as if they were a single conversation. It is a simple tool for managing all communications such as phone, chat, email, social media, etc.
Genesys PureCloud call center software has a subscription plan with a free trial option.
4. CallHippo
An effective call center telephony solution
CallHippo is a powerful and simple-to-use VoIP-based Virtual Phone System that was founded in the United States in 2006. It has an excellent call center telephony solutions, as well as excellent audio quality and customer service. It also allows for seamless integration with Zoho CRM PLUS, Pipedrive, Zapier, and other applications. Pricing is also straightforward, with the basic plan being entirely free.
5. Zendesk
Zendesk call center training solutions
Zendesk is a reputable cloud-based customer call center software provider. Zendesk is easy to use and is highly recommended by users worldwide. Because Zendesk is cloud-based, it can be accessed from anywhere and on any device. Zendesk offers a subscription plan and a free trial of call center training solutions.
6. Cerebra Integrated Technologies Limited
Cerebra call center solutions
As the name suggests, this company is on its way to joining the Ivy League of top IT firms worldwide. This millennial company, founded in 1992 by the visionary Phalguna Jois, is young and ready to go!
The company began as a hardware player and later expanded its portfolio with software services, IT training, and consulting, eventually steering its sails into offering a full range of IT services, including LPO, BPO, and KPO.
Among their notable clients are BPL, Himalaya, ONGC, and Indian Railways. It has become a name to reckon with when it comes to best-in-class IT solutions providers, with over 50,000 PC and server installations across the country and over 150 members on its team.
7.DataAngle Technologies Pvt Ltd
Quality call center solutions service.
This Hyderabad-based company was founded in 2015 and registered in 2017. It is a leading provider of business process outsourcing (BPO), consultancy services, data processing and scraping services, and CRM solutions.
With a swashbuckler of a CEO and Founder at the helm, none other than young Neeraj Reddy, you can be assured of the quality of call center outsourcing solutions service you sign up for.
8. Octopus Tech Solutions Pvt Ltd
Octopus on-premises call center solutions.
Octopus is ready to help you with all eight tentacles if you want to take your business to the next level! This young bud of a firm was founded in 2011 by the charismatic Dhruva Khanna as its CEO. Dhruva Khanna, a passionate leader with exceptional communication skills, has an 8+ year track record of successful management.
They have grown to become one of the leading outsourcing call center training solution companies in customer support and website design, consisting of a creative group of around 50-249 people. As a next-generation call center outsourcing company, they have assisted several leading brands, including Tata Sky, Club Factory, and Amazon.
9.Contech Outsourcing
Contech call center solutions
With Rajan Vasa as Chairman and Managing Director, this Ahmedabad-based firm can potentially be a game-changer when it comes to outsourcing all of your medical transcription, sheet music engraving, and medical scribing needs. The firm was founded in 2003 and is managed by a team of qualified and experienced professionals. They are determined to make outsourcing profitable for their customers.
10. Valenta BPO Careers
Valenta call center telephony solutions
Valenta is your best bet if you’re looking for a company that provides bespoke solutions for your process consulting, digital transformation, and outsourcing needs. Valenta has charted a successful path under the capable leadership of Jayesh Kasim (MD) and Chetan Kasim (CEO) (2014 to date).
Conclusion
Now that you know the best call center solutions in India choose the one that best fits your business needs and understands your customers. Make an informed decision and improve your business with the help of these call center software providers.
Aavaz is one of India’s leading call center solution providers, offering customized call center training solutions that are tailored to your company’s current and future needs
Contact Aavaz, the leading free pbx system in India, Aavaz.