The Best Software Vendors That Provide Customer Call Center Solutions?

To achieve a high call-to-connect rate, increase outgoing call coverage, and ensure flawless outbound operations, you must outsource chat support for call center services. Agent productivity, compliance, and reporting are all issues that outbound call centers face.

It could be a wise decision on your part and beneficial to your business. If you don’t have the tools to implement your outbound calling strategy, your results may take longer to appear in your business. If you want to find the best call center in India, consider the following:

1. Zendesk

Zendesk is a reputable provider of cloud-based customer call center software. Zendesk is simple to use and is highly recommended by users all over the world. Zendesk can be accessed from anywhere and on any device because it is cloud-based. Zendesk provides call center training solutions via subscription and free trial.

2. Aavaz India’s Leading Call Center Solution

Aavaz is the market leader in on-premise call center solutions in India. Aavaz offers call center solutions and services. This means that you’ll be able to meet your calling and other customer touchpoints while upgrading paths to meet future business needs.

The adaptability of Avaaz is its strength, from an on-premise solution to an entirely distributed workforce, from a single agent to 1000 calls per hour. An Aavaz will greet you.

Aavaz’s innovative, tracked outbound campaigns for Marketing, Sales, Surveys, Collections, Polls, and other purposes will provide you with the metrics you need to ensure success. Customers can reach you like never before, thanks to Aavaz’s customizable IVRs, queues, and queue monitoring. You can track every incoming call and follow up with built-in tickets to ensure no one goes unnoticed.

3. Genesys PureCloud

PureCloud by Genesys is an Indian cloud contact call center software solution. It helps the user manage multichannel customer interactions as if they were one conversation. It is a straightforward tool for managing all forms of communication, including phone, chat, email, and social media.

Genesys PureCloud call center software is a subscription service with a free trial period.


CallHippo is a powerful and easy-to-use VoIP-based Virtual Phone System that was founded in the United States in 2006. It has excellent call center telephony solutions, as well as excellent audio quality and customer service. It also supports seamless integration with Zoho CRM PLUS, Pipedrive, Zapier, and other applications. Pricing is also straightforward, with the basic plan being completely free.

5. Exotel

Exotel is one of India’s largest providers of cloud call center solutions. Exotel call center software is developed by Exotel Techcom Pvt Ltd, a company based in Bangalore.

Cloud telephony from Exotel eliminates the need for hardware and maintenance. Exotel is a business phone system with features like Smart IVR for your company. In 5 minutes, the cloud telephony device can be used to set up an efficient call routing/management/recording system.

6. Cerebra Integrated Technologies Limited

As the name implies, this company is on its way to becoming a member of the Ivy League top IT firms worldwide. This visionary, Phalguna Jois, founded this millennial company in 1992, and it is young and ready to go!

The company began as a hardware provider and later expanded its portfolio to include call center software services, IT training, and consulting, eventually steering its sails into offering a full range of IT services such as LPO, BPO, and KPO.


Now that you know the best customer service call centers in India choose the one that best fits your company’s needs and understands your customers. With the assistance of these call center software providers, you can make an informed decision and improve your business.

Aavaz FreePBX is one of India’s leading call center solutions, offering customized call center training solutions that are tailored to your company’s current and future needs.

Contact Aavaz, India’s leading call center software.

Leave a Comment