Step By Step Fix QuickBooks Error Ps038

QuickBooks is an accounting software that many businesses rely on to keep their financial records up-to-date. However, there are times when QuickBooks encounters errors that can prevent users from performing important tasks. One such error is QuickBooks Error PS038. In this article, we will discuss the reasons for this error, signs to watch out for, and troubleshooting steps to resolve it.

What are the reasons for Error PS038 in QuickBooks Desktop?

QuickBooks Error PS038 usually occurs when there is an issue with the payroll subscription or billing information. It may also occur when the payroll update is not properly installed or is corrupted. Here are some of the possible reasons why this error occurs:

  1. Incorrect billing information.
  2. Expired or outdated payroll subscription.
  3. Corrupted payroll update.
  4. Internet connectivity issues.

Read more: QuickBooks Restore Failed

Signs for QuickBooks Error Code PS038:

The following signs indicate that you may be encountering QuickBooks Error PS038:

  1. An error message appears on the screen.
  2. You are unable to access payroll information.
  3. QuickBooks Desktop crashes frequently.
  4. Payroll updates fail to install.

Read more: QuickBooks Keeps Crashing

Stepwise Guide to fix QuickBooks Payroll Error PS038:

Here are some of the troubleshooting methods you can try to resolve QuickBooks Error PS038:

Method 1: Verify Billing and Subscription Information

Step 1: Log in to your QuickBooks account.

Step 2: Click on ‘Employees’ from the main menu.

Step 3: Click on ‘My Payroll Service’ and select ‘Account/Billing Information’.

Step 4: Verify that your billing and subscription information is correct.

Step 5: If the information is incorrect, update it and try to access payroll information again.

Read more: QuickBooks Error 1712

Method 2: Update QuickBooks Desktop

Step 1: Close QuickBooks Desktop.

Step 2: Right-click on the QuickBooks Desktop icon and select ‘Run as Administrator’.

Step 3: Click on ‘Help’ from the main menu and select ‘Update QuickBooks Desktop’.

Step 4: Click on ‘Update Now’ and wait for the update to download and install.

Step 5: Restart QuickBooks Desktop and try to access payroll information again.

Read More: QuickBooks Error Ps036

Method 3: Repair QuickBooks Desktop

Step 1: Close QuickBooks Desktop.

Step 2: Press the Windows key + R to open the ‘Run’ dialog box.

Step 3: Type ‘appwiz.cpl’ and press Enter.

Step 4: Find QuickBooks in the list of installed programs and click on ‘Uninstall/Change’.

Step 5: Select ‘Repair’ and click on ‘Next’.

Step 6: Wait for the repair to complete and restart QuickBooks Desktop.


QuickBooks Error PS038 can be frustrating, especially when it prevents you from accessing payroll information. However, with the troubleshooting methods outlined in this article, you can quickly resolve the error and get back to work. If you’re still unable to resolve the issue, reach out to QuickBooks Data Service Experts by calling +1-888-704-1357. They will help you diagnose and fix the issue.