Regardless of the type of business, providing quality services depends on people and their responsibilities. In ITIL Training organizations, defining roles and duties is very crucial.
A role is a collection of duties, responsibilities, and powers assigned to an individual or group and specified in a procedure or function. One individual or team can wear many hats by taking on various responsibilities. For instance, a single person can manage incidents and handle problems.
Although they are sometimes mistaken, roles and job titles aren’t usually the same. Employees with these job titles may take on one or more parts, and organizations utilize various job names and descriptions to meet their needs.
Since there is now an updated version of ITIL Training called ITIL v4 2018, there is a new wrinkle. The latest version redefines ITIL’s methodology rather than concentrating on further information.
This article will outline the numerous ITIL v4 job profiles and ITIL Training available, as well as the duties attached to each position at IT companies all around the world. This knowledge will help you decide whether you want to follow the most recent ITIL 4 course for ITIL v4 certification.
- 1 Roles in the ITIL v3 Service Strategy
Roles in the ITIL v3 Service Strategy
A service provider’s investments in services can be prioritized and clarified using a service strategy. The critical Service Strategy roles are as follows:
Steering Group for IT
The direction and strategy for IT services are establish by the IT Steering Group. Senior management from business and IT are represent. But this team examines business and IT strategies to make sure they are compatible. So programs and projects for service development are prioritized by the ISG as well.
The Financial Manager is an ITIL Training overseeing the accounting, billing, and budgeting needs of an IT service provider.
Portfolio Manager for Services
In collaboration with the PRINCE2 training , the Service Portfolio Manager determines the approach employed to serve clients and develops the service provider’s capabilities and services.
Roles for ITIL 4 Service Design
The service catalog manager is in charge of keeping it up to date and ensuring that all of the information is accurate.
Manager of Service Levels
The Service Level Manager determines if operational level agreements, underpinning contracts, IT service management processes, and service level agreements are adequate for the agreed-upon service level targets. Additionally, the SLM tracks and reports on the service levels.
Delivering a particular service within the established service levels is the responsibility of the service owner. When negotiating Operational Level Agreements, the owner often serves as the Service Level Manager (OLAs) counterpart. The Service Owner oversees a group of technical experts or an internal support unit.
Manager of Service Design
Creating high-quality, secure, and resilient designs for new or improved services is a component of the Service Design Manager’s ITIL duty. All design documentation must create and keep current.
The role of the applications analyst/architect is to provide technologies, application. But architectures, and data structures that will serve as the foundation. Because developing or customizing applications that are need for a service.
Architect or technical analyst
The technical analyst/architect is in charge of creating the infrastructure, systems, and products needed to provide a service, including the technology and specifications that will serve as the foundation for their acquisition and customization.
But a Risk Manager in ITIL V4 is responsible for locating, evaluating, and managing risks. This includes the analysis of the importance of assets to the company, identifying. But threats to those assets, and determining how susceptible each support is to those risks.
Manager of Capacity
Services and infrastructure must deliver the agreed-upon capacity. But the performance targets in a timely, cost-effective way. This is the responsibility of the capacity manager. The manager makes plans for the firm’s short, medium- and long-term. So needs while considering all the resources needed to provide the service.