6 National Standards for Disability Services

A disability is something that makes the simplest of things difficult. For example, travelling somewhere or everyday cooking. These happen naturally to everyone. But for a person with a disability, even such simple things can become huge hurdles. 

In Australia, 1 in every 5 people suffers from a disability. But thankfully, 62.1% of people with disabilities are meeting their needs satisfactorily, thanks to the National Standards. 

It would be a historic day when this number touches 100%. Because once a person opts for disability services in Melton, they deserve to receive quality care for their needs. 

National Standard

The National Standards for Disability Services, also known as National Standards, were created for the first time in 1993. They are concerned with the rights and results of individuals with disabilities. 

National standards aid in the development and implementation of a nationally uniform approach to boosting service quality.

There are 6 standards for quality disability services in Melton. Let’s take a quick glance at each of those!

1. Rights

First and foremost, a person with a disability has the right to fair use of disability services in Melton

So the first of the six National Standards promotes individual rights to speech, identity, and decision-making. It actively prevents abuse, injury, neglect, and violence.

When using disability services in Melton, one has the right to:

  • Receive quality services.
  • Make their own decisions. 
  • Have control over their lives and the services they use.
  • Be safe.
  • Explore new things and take chances on occasion.
  • Ensure that their information is kept confidential. 

2. Participation & Inclusion

Community plays a massive role in every individual’s life. Thus, the second standard works toward participation (and inclusion) of people with disabilities in the community. 

Good quality disability services in Melton should be able to help individuals immerse in their communities. 

As per this standard, an individual with a disability has the right to:

  • To be involved in their community.
  • Have control over when and how they want to participate.
  • Choose when and how they want to contact their family or friends. 
  • Understand and immerse themselves in their cultural heritage. 

3. Individual Outcomes

Thirdly, your service helps you in making decisions about what you’d like to do. You can work for your ambitions with freedom. 

The services one needs should be assessed and planned as per this standard so as to empower the individual. Your disability services in Melton should allow you to make your own judgments about what you want to do and how you will achieve your goals. 

And when making choices and decisions, your assistant considers everything about you — your age, gender, cultural background, religion or faith, sexuality, and marital status.

All in all, your service should: 

  • Allow you to make choices.
  • Assist you in setting and achieving objectives.
  • Recognise your strengths.
  • Allow you to seek aid from others, such as family, friends, or an advocate.
  • Collaborate with other services if necessary to achieve your goals. 

4. Feedback & Complaints

Feedback is important in every area of life. It’s the same with disability services in Melton as well, if not more. 

Your service obtains regular feedback and uses it to influence individual and organisation-wide service assessments and improvement.

Your feedback might be positive or negative, but you have the right to:

  • Tell people about your experience with the services.
  • Notify someone if there’s any issue. 
  • To seek assistance from someone such as a friend, lawyer, or advocate. 
  • Has your issue been resolved? 
  • Be unapologetic for expressing dissatisfaction with the services. 
  • Have your service change the way they work if there is a problem. 
  • Have your assistant work with your primary caregivers if you need. 

5. Service Access

It is one’s right to be able to find the services one needs. And the service should be transparent, fair, and responsive in every way. 

With this standard, your service should:

  • Have a decent manner of interacting with individuals who make inquiries.
  • Ask informed questions about the service and make adjustments based on their feedback.
  • Give information in various ways to meet a variety of communication requirements. 
  • Describe who may use the service, how to join, and how to quit.
  • Explain if you must wait to access the service. 
  • Provide alternative choices if you cannot access the services. For instance, a referral to another provider. 
  • Explain if you are unable to use their service.

6. Service Management

The final standard for quality disability services in Melton is the right to efficient service management. And to maximise results for individuals, the service must have competent and responsible service management and guidance.

Here, your service should:

  • Have well-trained staff who are good at their jobs. 
  • Follow all applicable laws. 
  • Have good systems in place to manage finances, staff, and safety.
  • Learn from feedback and make improvements.
  • Ask you and other people, such as primary caregivers or advocates, if the service is working well.

Bottom line

These are the essential 6 national standards for disability services that every disability service provider must follow.  The National Standards encourage and ensure implementation of these 6 standards to enhance the quality of services people receive. 

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